FAQs

Frequently Asked Questions

Q: How long will it take to receive my order?

A: We prioritize processing and shipping directly from within the United States. Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes between 3 to 7 business days. If a specialized item needs to be dispatched from an international fulfillment center due to local stock availability, it may take 7 to 12 business days.

Q: Will I receive tracking information?

A: Yes! As soon as your order ships, we will send you a shipping confirmation email containing your tracking number so you can easily follow its progress.

Q: I ordered multiple items, but only received one. Where is the rest of my order?

A: To ensure you get your items as fast as possible, we fulfill orders immediately as they become available. If you purchased multiple items, they may be shipped from different fulfillment centers and arrive in separate packages a few days apart. 

Q: What is your return and refund policy?

A: We want you to love your Caventra products. If an item arrives damaged or defective, please contact us at sm.contact.team@gmail.com within 7 days of delivery with a photo of the item, and our support team will gladly assist you with a replacement or refund.

Q: Can I change or cancel my order?

A: Because we work quickly to process and ship your orders from our centers, please reach out to us within 12 hours of placing your order if you need to make any changes. Once an order is processed, it cannot be canceled.